Hero Haul Interstate

Domestic Moving Tariff

Application

This document governs all sections of this tariff unless otherwise provided within the individual section. Except as otherwise provided herein, the rates named in this tariff include one pickup and loading at point of origin and one delivery and unloading at point of destination.

Pursuant to 49 U.S.C. § 13702, transportation rates in this tariff apply only on the movement of household goods, as defined in 49 CFR § 1310.1(c), in common carriage by motor vehicle over irregular routes and in interstate commerce pursuant to the operating authority issued to the carrier by the United States Federal Motor Carrier Safety Administration.

Carrier is authorized under this tariff to provide services based on binding, non-binding, or Guaranteed Not to Exceed estimates. Charges for linehaul services may be based on:

The actual weight in pounds of the property transported, or
The actual cubic feet occupied by the property on the transport vehicle, or
An hourly rate as provided in this tariff.

If the linehaul is charged based on cubic feet or an hourly rate, then the estimate provided must be binding.

Carrier will provide shippers, as required by 49 CFR Part 375, with FMCSA’s “Ready to Move?” brochure and “Your Rights and Responsibilities When You Move” booklet (or hyperlinks to these documents), and will provide notice of the availability of this tariff upon reasonable request.

Shipping Documents

All Bills of Lading, Orders for Service, estimates, inventories, and other shipping documents used by the carrier are applicable to this tariff and incorporated by reference.

Brokers

Subject to federal law, Carrier is authorized to undertake moves that were booked by properly licensed brokers. Under the terms of the agreement between the Broker and Carrier (“409 agreement”), Carrier shall adopt the broker’s estimate as its own. Rates charged by the broker shall be at a different rate than the carrier’s standard tariff and shall be based upon broker’s tariff rates, which are incorporated by reference into this document for shipments booked through that broker.

NOTICE OF AVAILABILITY OF THE PUBLISHED TARIFF

As required by federal law governing interstate domestic carriers of household goods, specifically 49 CFR § 375.213(a)(3) and 49 U.S.C. § 13702(c)(1), this tariff is available for inspection/viewing upon reasonable request made by shippers or representatives of the United States Department of Transportation, Federal Motor Carrier Safety Administration.

To make arrangements to inspect/view this tariff and its provisions, please contact the moving company, which will accommodate a reasonable request.

IMPORTANT LEGAL NOTICE ABOUT THE TARIFF

Moving companies must charge customers the exact rates from the tariff. No services may be offered to a customer which are not provided for in the tariff. A moving company may not charge a customer more or less than the tariff rate. All charges for services provided to a customer must exactly match the rates of the tariff.

For example, if a tariff does not designate charges for long carry or stairs, then the moving company cannot charge a customer for those services. Changes to prices and the addition of new services may only be added to a tariff if properly documented and published.
A moving company’s tariff must be published and made available to any shipper who makes a reasonable request to view it. Tariffs must be kept updated and available to any representative of the U.S. Department of Transportation who makes a request to view it. Moving companies must provide written notice to customers of the availability of the tariff.
Tariff rates for linehaul and accessorial services must not be randomly discounted. Uniform discounts, properly documented, may be applied to the fixed tariff rates. Moving companies may not charge or receive different rates for services other than the rates specified in the tariff. This includes not offering or returning a discount or part of the rate to a customer.
Penalties for violating tariff provisions by either overcharging or undercharging are both civil and criminal. Any person who charges rates over or under the tariff rate may be liable for substantial civil penalties per violation.
Criminal violations for any person who willfully charges a rate over or under the tariff rate can be subject to criminal charges and penalties, including fines and/or imprisonment.
Moving companies who use agents or subcontractors to perform services can be held civilly and criminally liable for the actions of their agents. If an agent or a subcontractor hired by a moving company charges for a service, or charges a rate differently than the rate specified in the tariff, then the moving company can be held responsible for the violation both criminally and civilly.

(Statutory authority includes, but is not limited to, 49 U.S.C. §§ 13702 and 14903 and related regulations.)

Section 1: Standard Linehaul / Transportation Charges

Transportation “Linehaul” Charges – Contiguous U.S.

All linehaul rates are based on:

The actual weight of the property moved, or
The actual cubic feet occupied on the transport vehicle, or
An hourly rate charge as detailed in this tariff.

If based upon weight, then actual weight is determined by certified weight certificates obtained from certified scales.

All Motor Service to or from Alaska, Puerto Rico, Guam, U.S. Virgin Islands, and Hawaii

Reserved for future use. See motor carrier’s addendum (when published) for a schedule of services, rates, and terms for these services.

Weighing and Weights

Carriers transporting shipments on a weight-based estimate shall determine the weight of each shipment transported prior to the assessment of any charges depending on weight. Estimates based on estimated weight are allowed, but final charges are based on actual weight.

Shipper has the right to view the weighing but must make this request to the carrier prior to the weighing so the carrier may provide notice of the time and location where the vehicle will be weighed.
Carrier may substitute manufacturer’s weight for automobiles, trucks, vans, campers, boats, and other similar vehicles or bulky items in lieu of obtaining separate weight certificates for those articles.
Weight certificates shall be administered and maintained in compliance with federal law.

Additional Weight / Cubic Feet Over the Estimate

Additional pounds or cubic feet over the estimate will be charged at the same tariff rate used in the estimate, unless otherwise specified in writing by an addendum to the tariff.

Fuel Surcharge

There will be a fuel surcharge for each order, unless otherwise specified in writing by an addendum to the tariff. The fuel surcharge is listed in the applicable addendum.

Section 2: Special / Additional Charges for Services

It is customary for interstate movers to offer price and service options. The total cost of the move may be increased if shipper requires additional or special services.

Before shipper agrees to have the shipment moved under a Bill of Lading or Order for Service providing additional or special services, they should have a clear understanding with Carrier of what the additional costs will be.

One such service is space reservation. If shipper agrees to have the shipment transported under a space reservation agreement, they are required to pay for a minimum number of cubic feet/weight of space in the moving van, regardless of how much space in the van is actually occupied by the shipment.

To utilize space on the truck, it is customary for a shipment to be moved with multiple customers’ shipments. At times it may be necessary for the mover:

To reload the shipment onto a different truck from the one the shipment was originally loaded onto, or
To temporarily place the shipment into a storage unit or Storage-In-Transit (SIT) prior to delivery, unless otherwise indicated in writing.

Subcontractors or agents may be used to transport the goods. If the shipment is refused on or before delivery time, the shipper may be required to pay additional storage fees and charges associated with re-delivering the property. Payment must be collected in accordance with governing federal law and this tariff.

NOTE: All special services are to be performed at the discretion of the carrier. Special services may be refused based upon, but not limited to, concerns over safety, availability of proper equipment or tools, poor weather conditions, or other hazardous conditions.

Space Reservation

If shipper agrees to have the shipment transported under a space reservation agreement, they are required to pay for a minimum number of cubic feet/weight of space in the moving van regardless of how much space in the van is actually occupied by the shipment. Minimums are defined in the applicable addendum.

Origin and Destination Surcharges

Reserved for future use.

Warehouse Pickup and Delivery

Except as otherwise provided herein, if shipment is delivered to or picked up at a warehouse (including self-storage/mini-warehouse locations), the charges for transportation include only unloading or loading at door, platform, or other point convenient or accessible to the vehicle. Additional labor, long carry, or accessorial charges may apply under this tariff.

Accessorial Services and Other Bulky Items

Carrier may, at its discretion, offer and charge for accessorial services and handling of bulky items at an additional special service charge.

Carrier may provide a discount (up to the maximum percentage listed in the applicable addendum) based on time of year, availability of vehicles, origin and destination, promotions, specials, coupons, road conditions, weather, and other business factors.

Accessorial services and other bulky item charges, if applicable, are listed in this tariff’s Accessorial and Post-Contract Addenda.

Rigging, Hoisting, or Lowering

These services are not always available. The carrier will only move property by means of rigging, hoisting, or lowering/raising when, in its discretion:

It can do so safely,
It has required equipment, and
It is practical to perform the services.

If those services are required to make pickup or delivery, but cannot be performed, the carrier must only bring the property to the nearest practicable point to the destination at the carrier’s sole discretion, without rigging, hoisting, or lowering.

Disassembling and Reassembling

The linehaul transportation rates do not include:

Removing any article embedded in the ground, wall, or secured to a building, or
Assembling or disassembling items such as steel utility cabinets, swing sets, slides, sky rides, jungle gyms, or other outdoor articles.

Carrier’s employees, agents, or subcontractors will disassemble or reassemble items only if:

They have the proper tools on hand, and
Doing so will not cause unreasonable risk to property or persons.

Carrier will not be required to reassemble any property where materials such as screws, nails, fasteners, or hardware are missing, whether the fault of the carrier or the shipper.

Guaranteed Pickup or Delivery

Guaranteed service on or between agreed dates is an optional service that may be offered at an additional charge, as further described in Section 5 and the applicable addendum. Unless otherwise specified in writing and incorporated by reference into this tariff, carrier does not offer a guaranteed delivery service other than the 30-business-day outside delivery period/window described in Section 5.

Exclusive Use of a Vehicle

Exclusive use of a vehicle (e.g., straight truck) may be offered at the discretion of the carrier, at rates incorporated by reference into this tariff.

Expedited Service or Rush

Expedited pickup or rush service may be offered at the discretion of the carrier, at rates incorporated by reference into this tariff. This service generally provides a rush pickup while delivery occurs within the standard delivery window unless a guaranteed service option is purchased.

Section 3: Valuation

A. Released Value

Released value is the most economical protection option available. Under this option:

There is no additional charge for valuation.
Carrier’s liability is limited to 60 cents per pound per article (or $1.32 per kilogram per article).

Loss or damage claims under released value are settled based upon:

Weight of the article (in pounds) × $0.60 per pound.

Example:
A 10-pound stereo component valued at $1,000 is lost or destroyed. Under released value, liability would be 10 × $0.60 = $6.00.

To select this option, the shipper must sign a specific statement on the Bill of Lading agreeing to Released Value. If the shipper does not sign to select Released Value and does not purchase Full Value Protection, the mover may be required to provide Full Value Protection by default per applicable regulations.

B. Replacement – Full Value Protection (FVP)

Under this option, the carrier is liable for the replacement value of lost or damaged goods (as long as it does not exceed the total declared value of the shipment).

If the shipper elects FVP and the mover loses, damages, or destroys an article, the mover must:

Repair the item, or
Replace it with an item of like kind and quality, or
Make a cash settlement at current market replacement value, regardless of the age of the item, up to the declared value.

Minimum declared value:

The minimum declared value is $5,000 or
$4.00 times the actual total weight in pounds of the shipment, whichever is greater.

Example:
A 4,000-pound shipment must be declared at not less than $16,000 (4,000 × $4.00).

The mover may offer FVP with:

A $250 deductible,
A $500 deductible, or
No deductible,

and the amount of the deductible will affect the cost of the FVP coverage.

Approximate cost:
FVP is approximately $8.50 per $1,000 of declared value (subject to change).
Example: $16,000 in coverage → approx. $136.00 in FVP charges.

Under FVP, depreciation is not applied in the settlement (subject to the declared value, exclusions, and policy terms). Under Released Value, depreciation and other limitations apply as permitted by law.

C. Extraordinary Value

Under both valuation options, movers may limit their liability for loss or damage to articles of extraordinary value, unless these items are specifically listed on the shipping documents.

An article of extraordinary value is any item whose value exceeds $100 per pound ($220 per kilogram). Shipper is responsible for declaring such items on a High-Value Inventory.

D. Nature of Valuation

These valuation options are not insurance agreements governed by state insurance laws, but instead are authorized under Released Rates Orders of the Surface Transportation Board of the U.S. Department of Transportation.

Carrier may offer to procure separate third-party insurance for the shipper, but that is optional and regulated under state law. If shipper purchases separate liability insurance from or through the carrier while selecting Released Value:

Carrier remains liable only up to 60 cents per pound per article, and
The balance of any covered loss may be recoverable from the insurance company.

If carrier sells or procures such insurance, it must provide a policy or written evidence of coverage at the time of purchase. If the carrier fails to do so, carrier may be fully liable for any claim for loss or damage attributed to its negligence, consistent with applicable law.

Section 4: Claims for Damages or Missing Property

A. Filing of Claims / Complaints Procedure

Carrier shall not be liable for the loss, destruction, or damage of goods tendered hereunder, or any part thereof, unless a written claim is made by the shipper.

A claim must:

Be made in writing,
Include proof of ownership and substantiation of value,
Identify the item(s) claimed lost or damaged, and
Be filed within nine (9) months after:
- The date the goods are delivered, or
- The date delivery should have been made, or
- The date the shipment is deemed lost.

As a condition precedent to the processing of any claim, all undisputed monies due to the carrier for transportation and services must be paid in accordance with the Bill of Lading and this tariff. Payment of undisputed charges does not waive any rights to file claims for loss or damage within the allowed timeframe.

Shipper is encouraged to inspect goods at time of delivery and note any visible loss or damage on the inventory and Bill of Lading. However:

Failure to note loss or damage at time of delivery does not extinguish shipper’s right to file a claim for concealed loss or damage within nine (9) months, consistent with federal law.

Liability will be determined in accordance with the valuation option selected and documented on the Bill of Lading.

B. Evaluation and Timeframes

Upon receipt of a written claim, carrier will:

Acknowledge the claim in writing within 30 days, and
Within 120 days after receiving the claim, either:
- Pay the claim,
- Settle the claim,
- Deny the claim, or
- Provide a written update explaining that more time is needed and the reason for delay, with subsequent updates at reasonable intervals.

These procedures are consistent with FMCSA regulations and industry practice.

Shipper is encouraged to submit photographs, repair estimates, and other documentation that may assist in evaluating the claim. Carrier is not responsible for any costs associated with obtaining such photographs, documentation, estimates, mailing, or telephone calls incurred by shipper in the claims process.

C. Claim Resolution and Payment

When the claims department has completed its evaluation:

A written decision will be issued to the customer, explaining the resolution and any amount offered.
If a payment is offered, a claims release document will be sent for signature.
Upon receipt of the signed release, carrier will issue a check request, and payment will be processed and mailed to the customer.

Any settlement or compensation accepted and paid may constitute accord and satisfaction for the specific claim described in the release.

Section 5: Pickup and Delivery Schedule

Guaranteed service on or between agreed dates is an optional extra service available at an additional cost.

If the shipper purchases guaranteed pickup and/or delivery dates, and the mover fails to provide such service as agreed, shipper is entitled to compensation at a predetermined amount or daily rate (per diem of $30.00) as specified in the Bill of Lading and/or addendum, regardless of the actual expense incurred.

Absent selection and payment for a guaranteed service option, carrier is only required to:

Pick up and deliver property with reasonable dispatch, within a reasonable time, subject to factors including weather, road conditions, and logistics.

Generally, estimated delivery:

Up to 21 business days from the date indicated as first available for delivery, and
In all cases, carrier guarantees delivery to take place within 30 business days of the date first available for delivery, excluding days in storage and subject to changes due to acts of God, road closures, labor disputes, and other conditions beyond carrier’s control.

Any oral promises regarding pickup or delivery dates and times are estimates and not guarantees unless explicitly purchased as guaranteed service and documented in writing.

Business days exclude weekends and federal holidays.

Section 6: Non-Binding Estimates

Unless otherwise specified in writing, all estimates are non-binding.

A non-binding estimate:

Is not a bid or a fixed-price contract,
Provides a general idea of the cost, and
Does not guarantee that the final cost will match the estimate.

Your non-binding estimate move will be charged based on:

The actual weight of the property moved (or actual cubic feet, if applicable), and
Any additional services actually performed.

Final charges will be based on actual weight and services provided, subject to 49 CFR § 375.407 and related provisions:

At delivery, carrier may demand no more than 110% of the amount of the non-binding estimate plus any charges for requested post-contract services, as permitted by law.
Any remaining charges beyond 110% of the estimate will be deferred and billed, with payment due not less than 30 days from the invoice date.

Example (non-binding estimate):

If the estimated weight is 2,000 lbs. at $0.40 per lb., the estimated linehaul is $800 (excluding other charges). If actual weight is 3,000 lbs., shipper is required to:

Pay up to 110% of the estimated total at delivery to receive the shipment, and
Pay any additional balance due after delivery, within the applicable billing period.

Until the shipment is weighed, the mover cannot determine actual weight. Actual charges may be higher than estimated if:

More items are shipped than originally described, or
Additional services are required or requested.

Section 7: Binding Estimates

A binding estimate:

Must be in writing,
Must be provided before loading, and
Guarantees the total charges for listed services and quantities at delivery (subject to additional services requested after contract).

If the shipper requests services not included in the original binding estimate (for example, long carry, shuttle, or extra stairs at destination):

The mover may not demand immediate payment at delivery for those additional services, and
The mover will bill the shipper for those additional charges, with payment due not less than 30 days after delivery, consistent with federal law.

If, before loading, the mover believes:

Shipper is tendering more household goods than initially estimated, or
Additional services are required that were not in the binding estimate,

then mover may:

Reaffirm the original binding estimate, or
Negotiate a revised written binding estimate listing the additional items/services, or
By mutual written agreement, convert the original binding estimate into a non-binding estimate, in which case non-binding rules and the 110% rule apply.

Once the shipment is loaded, if no revised or rescission document is executed, the original binding estimate is deemed reaffirmed, and:

Carrier may not collect more than the amount of the original binding estimate at delivery, except as allowed for additional services to be billed later.

If shipper is unable to pay at delivery:

Carrier may place the shipment in Storage-In-Transit (SIT) at shipper’s expense until payment terms are satisfied, as allowed by law and this tariff.

Section 8: Rescission of Old Estimate and Execution of New Estimate

In accordance with 49 CFR Part 375 (including §§ 375.401–375.405) governing estimates:

If prior to or on the day of scheduled pickup the shipper:

Tenders more property, or
Makes a material change to the order for which they received an estimate,

then carrier may:

Undertake the job with the additional property under the existing non-binding or binding framework, applying the 110% rule and deferred billing for excess charges, or
Execute a Revised/Rescission document prior to loading, issuing a new binding or non-binding estimate that will govern the shipment.

The revised estimate, if executed prior to loading, becomes the only active estimate for calculating charges.

Section 9: Disputes Over the Weight of Shipment – Free Re-Weighing

Shipper has the right, under federal law, to request a re-weigh if there is a dispute concerning the original weight.

To request re-weigh:

Shipper must contact the moving company prior to delivery and request a re-weigh.
Carrier will re-weigh the shipment at no additional charge to the shipper.
The weigh station should be within 50 miles of the delivery address.

Procedure:

The loaded truck is weighed on a certified scale, with shipper entitled to be present.
The truck goes to residence for delivery; shipper pays required charges consistent with estimate rules.
After unloading, the empty truck is weighed on the same or another certified scale, with shipper entitled to be present.
Shipper is responsible for own transportation to and from the scale; drivers will not transport shipper.

The difference between the loaded and empty weight constitutes the actual weight of the shipment. If this re-weigh shows:

Less weight than originally billed → shipper receives a refund or credit.
More weight than originally billed → shipper is responsible for paying the additional lawful charges.

Section 10: Dispute Resolution Programs

Neutral Arbitration Program

Carrier maintains a neutral arbitration program as an alternative means of resolving disputes involving loss, damage, or certain overcharge/undercharge claims, consistent with 49 U.S.C. § 14708 and 49 CFR Part 375.

Arbitration is optional, unless otherwise required by law.

Designated Provider:

United States Movers Association (USMA)

7558 West Thunderbird Rd Ste 1-614 ● Peoria, AZ 85381

(623) 298-9158

arbinfo@usmoving.org www.usmoving.org

(If Carrier uses a different designated provider, the name and contact information will be provided in writing to shipper.)

Summary of Arbitration

Arbitration is an alternative to court litigation. It allows:

Each party to present its case to a neutral third-party arbitrator,
The arbitrator to make a decision based on the merits of each side.

Costs

Each party is responsible for its own costs, including attorney fees, unless otherwise awarded by the arbitrator and allowed by law.
Each party is typically responsible for 50% of the arbitrator’s fee, unless otherwise specified in the arbitration rules.

Legal Effect

If binding arbitration is elected:

The arbitrator’s decision may be final and binding, and
May be enforceable in court, with limited grounds for appeal.

Optional Voluntary Pretrial Non-Binding Mediation

In the rare case where shipper initiates or contemplates litigation against carrier:

Both parties may agree to voluntary non-binding mediation prior to trial to seek settlement.
Each party is responsible for 50% of mediator’s fee and 100% of their own expenses.
Mediation is not binding unless a written settlement is signed.

This clause does not apply to carrier’s collection actions for nonpayment of moving services unless mutually agreed.

Section 11: Limitation of Liability

Articles Packed by Owner (PBO) and Certain Materials

When authorized by law, carrier may limit its liability upon agreement with shipper. Because carrier cannot control packing methods used by shipper:

For items packed by owner (PBO), carrier is not liable for damage caused by inadequate or improper packing, concealed damage within properly sealed cartons, or internal damage where there is no external damage to the carton.
For pressed wood/particle board furniture, carrier’s liability is limited to damage arising from negligence in handling; carrier is not responsible for damage resulting from the inherent structural weakness or design of such items.

Carrier cannot be held liable for:

Internal mechanical or electronic failure of items (e.g., TVs, stereos, computers) where there is no evidence of external damage caused by carrier’s handling.

However, nothing in this section releases carrier from liability for negligent handling resulting in visible damage to such items, subject to the selected valuation option and other terms of this tariff.

Damage to Premises

Carrier will exercise reasonable care to avoid damage to the interior or exterior of any residence (walls, floors, ceilings, landscaping, etc.). However:

Minor scuffs, marks, or wear that are incidental to normal moving activities may not be compensable.
Carrier is not liable for pre-existing damage or conditions.

Where clear evidence shows carrier negligence caused significant property damage, carrier’s liability will be limited to reasonable, documented repair costs, subject to any applicable limitations under the Bill of Lading or this tariff.

Notice of Loss / Damage; Time Bar for Suit

Unless written notice of loss or damage is given to Carrier within nine (9) months from delivery (or the date delivery should have occurred), Carrier shall be discharged from all liability in respect of the goods.

Any civil action (lawsuit) against carrier for loss, damage, or delay must be instituted:

Within two (2) years from the date Carrier gives written notice that it has disallowed any part of the claim, in whole or in part, consistent with federal law.

Section 12: Operations

Stop-Offs

Portions of a shipment moving in interstate commerce may be picked up or delivered at one or more points of origin, destination, or en route.

Unless otherwise provided, charges will be:

On the total weight of the entire shipment,
For the total distance from the first point of pickup to the final point of delivery,
Plus any applicable additional services at each stop.

Use of Agents or Subcontractors

Carrier may use:

Agents,
Owner-operators, or
Subcontractors

to perform services, including linehaul transportation, loading/unloading, or storage. All such parties act on behalf of carrier, and services remain governed by this tariff and the Bill of Lading.

Section 13: Acceptance of Shipment by Representative

Acceptance of shipment at pickup or delivery by a representative of the shipper or consignee (including agent, maid, building superintendent, employer, real estate agent, etc.) shall constitute acceptance of the property and the terms and conditions of this tariff and Bill of Lading on behalf of the shipper or consignee.

Section 14: Carrier’s Lien

Carrier shall have a lien upon any and all property tendered to it for:

Freight charges,
Storage charges,
Accessorial fees,
Legal fees, and
Other amounts due under this tariff.

If shipper does not accept delivery and pay applicable charges within 30 days of attempted delivery (or within the SIT period if applicable), carrier may:

Treat the property as abandoned, and
Sell the property at public or private sale (including auction), after providing any notice required by law.

Proceeds of sale will be applied to the outstanding balance (including any reasonable legal, collection, and sale costs). Any remaining balance, if any, will be held or remitted as required by law.

Section 15: Impracticable or Prohibited Items / Operations

Impracticable Operations

Nothing in this tariff shall require carrier to perform any service at any point or location where, through no fault of carrier:

Roads, streets, driveways, alleys, or approaches would subject operations to unreasonable risk of loss or damage to life or property;
Loading/unloading facilities are inadequate;
Strikes, picketing, civil disturbances, war, insurrection, or similar events would subject operations to unreasonable risk;
Carrier’s personnel are precluded from entering premises by law, regulation, security rules, or property owner’s restrictions.

Explosives and Other Dangerous Articles

No goods that are or may become inflammable, explosive, corrosive, noxious, hazardous, dangerous, or otherwise damaging shall be tendered without written consent of carrier and proper packaging and labeling under applicable laws.

If such goods are delivered without proper disclosure:

Carrier may destroy, dispose of, abandon, or render harmless such goods without compensation to shipper.
Shipper shall indemnify carrier for all resulting claims, losses, damages, or expenses.

Perishable Articles or Articles of Extraordinary Value – Non-Acceptance

Unless otherwise agreed in writing, the following will not be accepted:

Currency, deeds, notes, drafts, negotiable instruments
Jewelry, precious metals, or precious stones
Stamp collections or valuable documents
Perishable goods

If such items come into carrier’s possession without knowledge, carrier assumes no special responsibility for safe delivery beyond that required under basic valuation and law.

Section 16: Lawsuits

Waiver of Class Action

To the extent permitted by law, the parties agree that any disputes will be resolved on an individual basis and that participation in class, collective, or consolidated actions against carrier is waived. If a court finds this waiver unenforceable in a particular case, it shall be severed and not affect the remaining terms.

Reasonable Attorney Fees

In the event litigation or arbitration is necessary for carrier to collect unpaid charges or enforce its rights under this tariff:

Carrier may recover from shipper reasonable attorney fees, court costs, administrative costs, and collection fees, where permitted by law.

Confidentiality

Given the nature of the contract and the handling of personal property, both parties agree to keep confidential the specific terms, circumstances, and personal details of the move, except to the extent disclosure is:

Required by law,
Necessary to enforce this tariff or collect charges, or
Agreed by both parties.

Section 17: Miscellaneous Items

Classification of Parts or Pieces of a Complete Article

Each shipping piece/package and its contents constitute one article, except that:

Component parts of an article taken apart or “knocked down” for handling/loading shall constitute one article for liability purposes.

Insurance

The cost of insurance against marine risk or other separate insurance for shipper’s benefit is not included in transportation rates and will not be assumed by carrier unless specifically arranged and documented.

Interest Charges

Subject to federal and state law, a finance charge of up to 1.5% per month (18% per annum) may be added to delinquent accounts. Shipper shall be responsible for all reasonable collection costs, including attorney fees, third-party collection agency fees, and court costs.

Compensation and Cancellations

If both parties agree at or before delivery to compensation for damages or other adjustment, payment of said compensation shall constitute accord and satisfaction of those specific claims.

If a job is canceled while moving is in progress, shipper will be responsible for reasonable charges incurred for services already rendered and any applicable minimums.

Entire Agreement / Severability

This tariff, together with the Bill of Lading and applicable addenda, constitutes the entire agreement regarding the transportation of the shipment. If any portion is found unenforceable, it shall not affect the remainder.

Servicing Special Articles

Transportation rates do not include servicing of appliances and articles (refrigerators, washers, dryers, dishwashers, etc.) unless expressly listed. Shipper is responsible for disconnecting/reconnecting such items unless specific services are purchased as accessorials.

Section 18: Optional Contract or Post-Contract Services

Shippers may order any of the optional services listed in this tariff at an additional charge. Unless such services are ordered:

Carrier is not required to perform them, even if needed for access.

For post-contract optional services (those requested after signing the estimate/Bill of Lading):

Payment for such services is required before delivery and prior to unloading,
For non-binding estimates, the 110% rule does not apply to post-contract services; these must be paid in full at or before delivery.

Maximum tariff charges for post-contract services are listed in Addendum E.

Carrier may discount such charges up to the maximum discount percentages stated in the addenda.

Section 19: Packing Materials Charges

Packing material charges are based on the type and quantity of materials actually used. Descriptions reflect materials used, not specific items packed.

Unpacking is not included in packing material charges and may be purchased separately.
Disposal of packing materials is the shipper’s responsibility, unless separate debris removal is purchased.
Final determination of materials used can only be made after services are completed. Shipper will be notified of final material charges prior to delivery and while shipment is in transit.

Items packed by shipper may be placed into additional cartons or containers by carrier to improve load efficiency and protection. Charges for such materials will be billed per this tariff.

Carrier may provide discounts up to the stated percentages in the packing materials addendum based on time of year, availability of vehicles, origin/destination, promotions, coupons, road conditions, weather, etc.

Section 20: Definitions

CARRIER / MOVER: Your Colorado Movers, LLC dba Hero Haul, including its agents, contractors, employees, and representatives.

SHIPPER: The customer or customer’s agent/representative who engages the carrier to perform interstate domestic moving services.

SPECIAL / ADDITIONAL SERVICES: Services such as packing, appliance servicing, unpacking, crating, bulky-item handling, or specialized access services (stairs, elevator, long carry, shuttle).

AGENT: A local moving company or representative authorized to act on behalf of carrier.

BILL OF LADING: The receipt for shipper’s goods and the contract for transportation.

C.O.D. (Cash on Delivery): Payment required at time of delivery and prior to unloading at the destination residence or warehouse, consistent with federal and tariff rules.

CERTIFIED SCALE: Any scale certified by an authorized inspection and licensing authority for weighing motor vehicles and/or shipments.

ESTIMATE, BINDING / NON-BINDING: As described in Sections 6 and 7.

STAIRS FLIGHT CHARGE, LONG CARRY, SHUTTLE SERVICE, ELEVATOR CHARGE: Accessorial services applied where conditions require extra labor or special equipment to move shipment between truck and residence, as listed in addenda.

GUARANTEED PICKUP AND DELIVERY SERVICE: Optional service featuring guaranteed dates with compensation for delay, subject to minimum weight and fees.

INVENTORY: Detailed list showing number and condition of items tendered for shipment.

LINEHAUL CHARGES: Charges for the transportation portion of the move, separate from special/additional services.

TARIFF: This issuance containing rates, rules, regulations, and classifications. It must:

Describe services offered,
Specify applicable rates and terms, and
Be arranged so that shippers can determine exact rates and terms applicable to their shipment.

VALUATION: Degree of worth of the shipment. Valuation charges compensate mover for assuming liability above basic Released Value.

Section 21: Storage-In-Transit (SIT) and Permanent Storage

Storage-In-Transit (SIT)

SIT is temporary storage of a shipment prior to final delivery, at shipper’s request or due to conditions preventing immediate delivery.

Maximum SIT period is up to 90 days, unless a shorter or longer period is agreed in writing consistent with law.
SIT charges are assessed per 100 cubic feet per month at the rate listed in the applicable addendum, plus any warehouse handling and accessorial charges.

During SIT:

Shipment remains subject to the selected valuation option (Released Value or FVP), subject to the Bill of Lading and this tariff.

Conversion to Permanent Storage

If shipper fails to provide delivery instructions or accept delivery within the SIT period:

Shipment may be converted to permanent storage,
Carrier’s liability thereafter is that of a warehouseman, not a motor carrier,
Rates and responsibilities will follow warehouse terms and any applicable storage contract.

Carrier will provide any notices required by law prior to conversion or sale.

ADDENDA TO INTERSTATE TARIFF – SERVICES AND RATES

Addendum A: Linehaul Charges – Weight & Fuel Surcharge

Linehaul – Weight-Based (Contiguous U.S.)

Where linehaul is priced by weight, maximum charges are based on actual pounds of property:

Up to $1.00 per pound, unless otherwise specified in writing.
Carrier may provide discounts up to 75% of base tariff rates based on time of year, availability of vehicles, origin/destination, promotions, specials, coupons, road conditions, weather, etc.

Linehaul – Cubic-Feet Based

Where linehaul is priced by cubic feet, maximum charges are based on actual cubic feet occupied:

Up to $10.00 per cubic foot, unless otherwise specified in writing.
Carrier may provide discounts up to 75% of base tariff rates based on time of year, availability, promotions, etc.

Minimum Charge:
The minimum charge for any shipment will be based on 1,500 lbs. (or its cubic-foot equivalent), unless space reservation results in a higher minimum.

Fuel Surcharge

Standard fuel surcharge: 13%-18% of applicable linehaul charges.

Carrier may waive or reduce fuel surcharge in instances where loads are combined or other efficiencies are realized, at carrier’s discretion.

Addendum B: Accessorial Charges and Bulky Items (Contract Services)

These charges apply when these services/items are included in the original estimate/contract.

Carrier can provide a discount up to 70% on these base rates based on time of year, availability of vehicles, origin/destination, promotions, coupons, road conditions, weather, etc.

Accessorial Charges
Upright Piano	$ 250.00
Grand Piano	$ 350.00
Baby Grand Piano	$ 350.00
Motorcycle	$ 450.00
ATV	$ 450.00
Lawnmower	$ 150.00	NO EXTRA CHARGE, AS LONG AS IT IS A PUSH LAWNMOWER
Motor scooter	$ 200.00
Pool Table	$ 350.00	CHANGE TO 450$
Jacuzzi	$ 350.00
Kayak/canoe	$ 200.00
Misc. bulky item	$ 500.00
Gun Safe /Stand-up Safe (up to 200 lbs.)	$ 150.00+	Plus $100 per CWT (100 lbs.)
Appliance	$ 150.00
Vending machine	$ 200.00
video game machine	$ 200.00
Aquarium	$ 200.00
Tool Box (Large)	$ 650.00
Stairs at Origin (per 7 steps)	$ 50.00	NO CHARGE
Long carry at Origin (per 50 feet)	$ 100.00
Shuttle at Origin	$ 700.00	NO CHARGE
Elevator at Origin	$ 100.00
Stairs at Destination (per 7 steps)	$ 50.00	$75 PER FLIGHT OF STAIRS, FIRST FLIGHT OF STAIRS FREE
Long carry at Destination (per 50 feet)	$ 100.00
Shuttle at Destination	$ 700.00
Elevator at Destination	$ 100.00
Waiting time, per hour	$ 150.00
Overnight waiting	$ 650.00
Re-delivery	$ 500.00
Storage (per 100 cubic feet per month)	$ 50.00
Extra pickup	$ 200.00
Extra delivery	$ 200.00
Straight Truck	Based on Distance
Guaranteed Delivery	$ 1,000.00

Addendum C:

Form and Collection of Payment

Payment made upon	% Percent	Form accepted
Booking	50%	Visa, MC, Cash, AMEX, cashier’s check, ACH Transfer
Pickup	50%	Cash, cashier’s check, Credit Card, ACH Transfer
Delivery	Balance	Cash, cashier’s check, Credit Card, ACH Transfer

*Percentages at booking and pickup are based on estimated charges; final total may differ for non-binding estimates.

For non-binding estimates, carrier will not demand more than 110% of the estimated charges at delivery for linehaul and contract services, consistent with 49 CFR § 375.407. Any additional lawful charges (including additional services requested after contract) will be billed and due not less than 30 days after delivery.
For binding estimates, carrier may collect up to 100% of the binding estimate by delivery (plus any post-contract optional services which must be paid before unloading).

Carrier reserves the right to collect:

Up to 100% of estimated or binding charges prior to departure from origin state, where necessary and lawful.
In cases of re-delivery, carrier reserves the right to require payment in full prior to shipment leaving the warehouse.

Addendum D: Choice of Law and Venue

If a lawsuit becomes necessary to resolve any dispute between carrier and shipper:

The suit shall be brought exclusively in a state or federal court located in Jefferson County, Colorado, to the extent permitted by law.
Suits involving disputes over interstate shipments must be limited to governing federal law (Carmack Amendment and related statutes), with state law applying only where not preempted.

Both parties submit to the jurisdiction of courts in Jefferson County, Colorado, and waive objections to venue or personal jurisdiction to the extent permitted by law.

Addendum E: Optional Post-Contract Services – Maximum Tariff Charges

These are maximum tariff charges for optional services requested after the initial contract (post-contract). They are generally higher than pre-contracted rates due to additional dispatch complexity.

Carrier may apply discounts up to 70% of these maximum tariff rates, at its discretion, based on time of year, availability, origin/destination, promotions, coupons, road and weather conditions, etc.

Post Contract Services
Upright Piano	$ 1,250.00
Grand Piano	$ 3,350.00
Baby Grand Piano	$ 1,350.00
Motorcycle	$ 450.00
ATV	$ 450.00
Lawnmower	$ 150.00	NO EXTRA CHARGE, AS LONG AS IT IS A PUSH LAWNMOWER
Motor scooter	$ 200.00
Pool Table	$ 1,350.00	CHANGE TO 450$
Jacuzzi	$ 3,500.00
Kayak/canoe	$ 200.00
Misc. bulky item	$ 500.00
Safe	$ 150.00
Appliance	$ 150.00
Vending machine	$ 200.00
video game machine	$ 200.00
Aquarium	$ 200.00
Tool Box (Large)	$ 1,650.00
Stairs at Origin (per 7 steps)	$ 50.00	NO CHARGE
Long carry at Origin (per 50 feet)	$ 100.00
Shuttle at Origin	$ 700.00	NO CHARGE
Elevator at Origin	$ 100.00
Stairs at Destination (per 7 steps)	$ 50.00	$75 PER FLIGHT OF STAIRS, FIRST FLIGHT OF STAIRS FREE

Long carry at Destination (per 50 feet)	$ 100.00
Shuttle at Destination	$ 700.00
Elevator at Destination	$ 100.00
Waiting time, per hour	$ 150.00
Overnight waiting	$ 650.00
Re-delivery	$ 500.00
Storage (per 100 cubic foot per month)	$ 50.00
Extra pickup	$ 200.00
Extra delivery	$ 200.00
Straight Truck	Based on Distance
Guaranteed Delivery	$ 1,000

Note: On interstate moves, an 18-wheeler may be used to deliver property. If destination address cannot accommodate an 18-wheeler, shipper will be required to pay for shuttle service (as above). Full re-handling fees apply when carrier must make a second attempt at delivery due to shipper not accepting delivery on first attempt. Full re-delivery fees also apply where goods are stored for more than 30 days prior to attempted delivery.

Addendum F: Packing Materials Charges

Carrier may discount up to 70% from the base rates below, as described in Section 19.

Packing Materials	Item charge	Packing charge	Unpacking charge
Book box (small)	$ 6.5	$ 8.5	$ 150 per hour
Linen box (medium)	$ 7.5	$ 10.5	$ 150 per hour
Linen box (large)	$ 8.5	$ 11.5	$ 150 per hour
Dish pack	$ 19.50	$ 16
wardrobe box	$ 39.5	$ 12	$ 150 per hour
mattress bag	$ 40.00	FREE USE	$ 150 per hour
picture box	$ 19.5	$ 14.50	$ 150 per hour
packing paper (per sheet)	$ .10	FREE	$ 150 per hour
bubble wrap (per ft)	$ 1.75	FREE	FREE
shrink wrap (per ft.)	$ 1.00	$ 1.00	FREE
tape per roll	$ 4.00	FREE	FREE
moving blanket sale	$ 35.00	FREE

Full Packing Charges

Full packing services (where carrier packs entire shipment) may be charged at:

$1.10 per cubic foot loaded, in addition to materials, or as a bundled rate, depending on the estimate and agreement.

Addendum G: Weight-Based Rate Schedule

Carrier may discount up to 70% on base weight rates based on conditions described in this tariff.

From	To
CO	OR, WA, ID, NM, WY	AZ, UT, CA, NV	MT, TX, OK, MO, IA, NE, ND, SD, IL, MN, KS, WI, AR, OH, IN	NJ, PA, MD, VA, WV, GA, FL, SC, NC, DE	NY, CT, RI, NH, ME, VT
1500 & Under	$2,950	$3,500	$4,250	$5,500	$6,750
1500-3500	$1.85	$2.05	$2.25	$2.60	$3.00
3501-5500	$1.60	$1.85	$2.10	$2.40	$2.80
5501-7500	$1.45	$1.70	$1.95	$2.20	$2.60
7501- & U	$1.30	$1.55	$1.80	$2.05	$2.40

Addendum H- Cubic Feet

Rate Schedule

NOTE: Carrier can provide a discount up to 70% on top of the rates listed below based on time of year, availability of vehicles, origin and destination, promotions, specials, coupons, road conditions, weather, etc.

Conversion to weight from cubic feet, and visa versa, will be based on a multiple of 7.

For example:

1,400 lbs. will be charged at a rate equal to [7  1,400 lbs. = 200 cu.ft] 200 cu.ft. will be charged at a rate equal to [7 x 200 cu.ft. = 1,400 lbs.]

From	To
CO	OR, WA, ID, NM, WY	AZ, UT, CA, NV	MT, TX, OK, MO, IA, NE, ND, SD, IL, MN, KS, WI, AR, OH, IN	NJ, PA, MD, VA, WV, GA, FL, SC, NC, DE	NY, CT, RI, NH, ME, VT
1500 & Under	$2,950	$3,500	$4,250	$5,500	$6,750
1500-3500 (214-500 cu ft)	$12.95/cu ft	$14.35/cu ft	$15.75/cu ft	$18.20/cu ft	$21.00/cu ft
3501-5500 (500-785 cu ft)	$11.20/cu ft	$12.95/cu ft	$14.70/cu ft	$16.80/cu ft	$19.60/cu ft
5501-7500 (785-1070 cu ft)	$10.15/cu ft	$11.90/cu ft	$13.65/cu ft	$15.40/cu ft	$18.20/cu ft
7501- & Up (1,070+ cu ft)	$9.10/cu ft	$10.85/cu ft	$12.60/cu ft	$14.35/cu ft	$16.80/cu ft

Addendum I: Hourly Rate

Rate Schedule

Number of men	Number of Trucks	Rate per hour
Crew of 2 men	One	$230.00 per hour
Crew of 3 men	One	$310.00 per hour
Crew of 4 men	One	$375.00 per hour
Crew of 3 men	Two	$335.00 per hour
Crew of 4 men	Two	$400.00 per hour
Per Add’l Crew Members		$70.00 per hour
Per Add’l Trucks		$25.00 per hour

*NOTE: Drive time will be doubled. Drive time is calculated for time between locations – locations include the origin, storage facility, and or destination. There will be a 3-hour minimum on all jobs.